FAQs

We ship to virtually anywhere in the world, but mainly to mainland Portugal, the islands, and various EU countries. Destinations and costs are shown at checkout.

List of countries:

They are displayed at checkout according to the address and carrier. You will normally receive your order within 24 to 48 hours after receiving confirmation of your order for mainland Portugal. For the islands and most European countries, it may take up to 72 hours. The delivery time will always depend on the destination of the order or the specific nature of certain products.

If an order is returned to our warehouse due to the recipient’s absence, incorrect address, or failure to collect, Foz Gourmet will contact the customer. Resending may incur new shipping costs.

Re-delivery or collection will be carried out in accordance with the carrier’s policies. That is why we request at least one active telephone number so that the carrier or Foz Gourmet can contact you and speed up delivery.

If the order is returned to our warehouse due to the recipient’s absence, incorrect address, or failure to collect, Foz Gourmet will contact the customer to find the best possible solution. Resending may incur new shipping costs.

This option is subject to the chosen carrier. Contact us so we can try to make the best possible arrangements.

We use reinforced premium packaging, which may vary depending on the quantity or type of product, particularly in terms of size/weight. During hot periods, we always try to adjust shipments to protect the wine. We also try to avoid weekends, when wines are stored in transporters’ warehouses.

Yes, we ship internationally. Orders for available wines and spirits can be shipped to virtually any country in the world. At checkout, you can check whether your destination country is available for delivery. The list of countries is updated automatically and shipping costs are calculated based on the destination and weight of the order.

Countries:

Check the date you received the Order Confirmation email. This notification marks the date your payment was received and the start of order preparation. After this, you will normally receive your order within 24 to 48 hours for mainland Portugal. For the islands and most European countries, it can take up to 72 hours. The delivery time will always depend on the destination of the order or the specific nature of certain products. After this period, please contact us and we will do our best to locate your order and arrange the best way for you to receive it.

Foz Gourmet makes every effort to ensure that delivery times and security are met. To this end, we have selected and have been working with the best carriers for several years. However, once the order leaves our premises, they are in control of this stage. Nevertheless, sometimes inconveniences may arise that are beyond Foz Gourmet’s control.

It depends on several factors, but essentially the destination of the order. The list below shows the transport partners available for each area:
– Porto and Lisbon: CTT, TNT, Chronopost, Nacex, DHL or our own distribution service;
– Rest of Portugal (mainland and islands): CTT or TNT;
– Europe and rest of the world: CTT Expresso, TNT, Chronopost, DHL.

The shipping cost depends on the weight of the order and the respective delivery destination. The total shipping cost will be automatically calculated when you place your order in the online store with a valid address entered. Please note that for orders to mainland Portugal over €100, shipping is free of charge.

We are committed to shipping all orders under the following conditions:

For mainland Portugal, orders usually take 24 to 72 hours to be delivered (in exceptional cases, it may take up to 5 working days). Once the shipping confirmation email has been sent, the order will be delivered on the following working day.
For Europe, orders take around 5 working days and for the rest of the world between 5 and 7 working days, after the payment has been received and stock has been confirmed.

The total delivery time depends on our partner carriers and the destination location, and may vary depending on the area or country. Although we have no direct control over the carriers’ delivery times, we provide all the information you need to track your order.

Yes, you can cancel your order before it is shipped. To do so, you must first check the status of your order in your customer area. If it has not yet been shipped, it can be cancelled. Simply contact us as soon as possible via our contact page or log in to your customer area under Account > Orders, select the order in question, fill in the support form available and request cancellation of the order, indicating the order reference and the name or contact details associated with it. If the cancellation request is successful, the customer will be notified of this decision by email and the cancellation will be processed at no cost to the customer. If the cancellation request is not possible because the order has already been dispatched, the products will be sent to the customer who, if still intends to cancel the order, must proceed with the return process. Only after confirmation of the return, actual reception of the returned order by Foz Gourmet, and verification of the condition of the order will the refund be processed.

Refuse delivery and report it to the carrier at the time of delivery. Please inform us immediately and provide photographs. More info in our Returns Policy.

After several years of experience shipping wines and spirits, we use patented, high-quality packaging specifically designed for the safe transport of bottles. We do not use low-cost packaging, but rather reinforced, resistant materials that guarantee adequate protection during transport. Thanks to this, we have already shipped thousands of orders worldwide with a very high level of security.

Our packaging is also recyclable, and we strive to adopt sustainable practices whenever possible. In certain circumstances, we may reuse packaging from our distributors or boxes that are in perfect condition for re-shipment.

Depending on the format, size, or specific characteristics of certain products, other packaging methods may occasionally be used, always chosen with the aim of ensuring maximum protection during transport.